Refund policy
Return Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase. If you're not, we're happy to assist you with returns.
Returns:
- You have 30 days from the date of receipt to return your items.
- Items must be in new, unused condition, and in their original packaging to be eligible for a return.
How to Return:
- Contact our customer service team at bomemade@gmail.com to initiate your return.
- We'll provide instructions on how to send your item back.
Return Shipping:
- Customers are responsible for the return shipping costs.
- Please ensure your return package is properly sealed and tracked to avoid any issues.
Refunds:
- Once we receive your return, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please note: Shipping fees are non-refundable.
Exceptions / Non-Returnable Items:
- Certain types of items cannot be returned, including custom products (e.g., special orders or personalized items).
- Sale items and gift cards are also non-returnable.
- These exceptions will be noted on the product detail page, so please refer to that for any specific item restrictions.
- If you have any questions or concerns about a particular item, feel free to get in touch with us before making your purchase.
Exchanges:
We do not offer exchanges. If you’d like a different item, please place a new order once your return is processed.